AutoSock Direct | AutoSock Direct Terms & Conditions

Terms & Conditions

The following terms and conditions will apply to all purchases made through (the ‘Website’). The website and goods supplied through it are provided by John Jordan Limited, a company registered in the UK, company registration number 6994365, VAT number 664937785 (referred to as ‘We’, ‘Us’ or ‘Our’). Where we mention ‘You’ or ‘Your’ we are referring to the user of the Website and purchaser of goods.

The purchase of item(s) through our Website implies acknowledgement and acceptance of our Terms & Conditions, privacy policy and cookie policy.

Please note that these Terms of Conditions and Additional Policies do not affect your statutory rights.

Part A - Information about the website and the goods

Information accuracy

We try to ensure that all information on the Website, including descriptions of our goods and listed prices, is accurate and correct at all times. However, mistakes can happen. We will try to resolve any errors of information on the Website as soon as reasonably possible and if we believe that such an error has affected your order we will make all reasonable efforts to notify you via the contact information you provided to us during your order.

You should be aware that:

  • the colours of the items shown on the Website will depend on many factors, including your display settings.
  • images on the Website are for illustration purposes only. For an accurate description of any item please refer to the written description.
  • the sizes and shapes of the items on the Website may differ from how they appear on your screen. We try where possible to list technical information on our products on the Website.
  • all goods are subject to availability and we may not be able to supply your order.
  • we reserve the right to adjust prices, items and special offers at our discretion. Any such change will not affect orders that have already been placed.
  • we reserve the right to withdraw goods from sale at any time.
  • we will do our best to arrange delivery of your item(s) within a reasonable time of ordering. Estimated delivery dates provided on the Website are indeed estimates and we cannot guarantee delivery on the date provided. Please see the delivery section of the terms and conditions for more detail.

Intellectual property

The Website and it's content, with the exception of some images, video and documents supplied by manufacturers is copyright of John Jordan Limited. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited, other than the following:

  • You may print or download for your personal and non-commercial use only.
  • You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store in any other website or form of electronic retrieval system.

If you believe that any content on our Website infringes intellectual property rights belonging to you or any third party, please contact us immediately.

Part B - Buying goods

Placing an order

When placing an order you will be required to provide details about your credit or debit card, which enables us to take payment, after our acceptance of your order. The display of the item(s) on the Website and the request to provide payment details does not constitute a contractual obligation for John Jordan Limited to provide the goods until the order has been fully accepted.

Your personal details, including credit/debit card details are passed to and held by a third party service to process the payment and conduct fraud checks. We do not store credit/debit card details on our website, or any of our internal systems. By submitting your order, you consent to your data being transferred for such purposes. Your data will be treated in accordance with the terms in our Privacy Policy.

Should we find any inaccuracy or discrepancy in your credit or debit card information the order process will be delayed or suspended.

After placing your order through the website your browser will display a confirmation page and an order confirmation email (together the ‘Order Confirmations’) will be sent to the email address specified during the order process. We ask you to carefully review all information in the Order Confirmations and notify us of any discrepancies as soon as possible.

The Order Confirmations contain details of the items you have ordered and the total cost of the order.

The Order Confirmations is your commitment to buy the goods and an authorisation to charge your credit/debit card, subject to the acceptance of your order.

Order acceptance

All orders are subject to acceptance by John Jordan Limited. Although we hope to be able to supply all goods ordered, we reserve the right at our discretion to refuse any order, or part of any order, at any time before the goods have dispatched. Should we refuse your order, or part of your order, we will notify you as soon as reasonably possible.

Confirmation that your order has been accepted will be communicated with a Confirmation of Despatch email and subsequent shipping of the items in your order. Your contact with John Jordan Limited will be entered into on the date of the Confirmation of Despatch email and it will refer exclusively to items listed in the Confirmation of Despatch email.

Payment terms

We take payment from your credit or debit card at the time we despatch your order. If your order is despatched in multiple consignments, we will only charge you for the items actually shipped at that time. The Confirmation of Despatch email will only include the items that have been despatched.

We will contact you if we have any problems taking payment from the card details that you provided.

Pricing errors

Whilst we try to ensure that all of the prices on our website are correct, errors may occur. If we discover an error in the price of goods before our acceptance of your order, we will inform you as soon as reasonably possible. You will be given the option of reconfirming your order at the correct price or cancelling your order.


The Despatch Confirmation email will include details of the courier service that your goods have been sent with and will include a tracking link if the courier company provides tracking for your consignment(s).

Upon delivery you will be required to check the condition of the order and whether the correct number of items have been delivered. Missing items will be re-ordered and damaged or incorrect items will be returned to us and replaced, delivered free of charge.

Once the goods have been delivered to you and you have taken physical possession of them, you become the owner and from that moment on you will bear any risk for loss, theft or damage.

Overseas orders

We are unable to supply AutoSock outside of the United Kingdom. AutoSock has an extensive list of distributors across the globe, please visit to find your local distributor.

Part C - Cancelling your order and returning goods

Right to cancel

If you decide to cancel your order you must let us know within 14 calendar days of receiving the order. We require the goods to be received at our Sedbergh premises within 14 days of this cancellation instruction.

The items must be unused and in their original packaging so they are resellable as new.

If we have made a mistake, for example, we have sent the wrong items and there is no time to correct the error, then we will issue a freepost return for the goods and refund you in full, including carriage charges.

Faulty goods

If an item is delivered to you in unsatisfactory condition, or if the product has been delivered faulty, you must contact us as soon as reasonably possible. Damaged or faulty items will be returned and replaced.

If an item that you have purchased from us develops a fault, please notify us as soon as reasonably possible. Problems with items that have been sold by us and are under guarantee should be referred to us in the first instance. We can supply proof of purchase if required for guarantee claims.

General terms

Contacting us

Contact information can be found be visiting the contact us page.


Personal information, such as your contact details, that you provide to us during the order process will be kept and used by us in accordance with our Privacy Policy.